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FREQUENTLY ASKED QUESTIONS
What should I consider before my first treatment?
It is best to come to your treatment with no makeup on and avoid using retinol and other strong peels for up to 5 days before your treatment.
If you are taking medication such as Roaccutane, please inform Lunella directly.
I can't make my appointment - what should I do?
At LUA Skin Therapy, there is a 24 hour cancellation policy, if you reschedule your appointment it is 12 hours. If this is not met, the full amount of the booked treatment will be charged. Cancellations are accepted only by email or through the online booking platform. Cancellations via Instagram or Whatsapp are invalid. If you arrive more than 15 minutes late, the service is not guaranteed.
How should I take care of my skin immediately after the treatment?
Apart from the microneedling, the treatments are non-invasive and do not result in 'down-time'.
Recommended is the following:
Always apply SPF
No sauna for 24-48 hours
No scratching / pressing on the skin
Clean phone / pillow / makeup brushes
If possible no make up for 12 hours
I don't know which treatment suits me - what should I do?
Each treatment is customized to your skin condition. If you are unsure what to book, choose the 'Customized Facial'.
What if I react with impurities after the treatment?
A facial is detoxifying and stimulating, which is good for your skin!
If your skin reacts, don't worry. The reaction will calm down after 1-2 days.
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